faq

Getting Started

 How quickly can I have my service set up

The Complete Virtual and Telephone Answering Service can be set up within 1 hour of receiving your completed Registration Form and payment of the service fee.

Business Address and Registered Offices services are set up immediately on receipt of the Registration Form and initial payment

How long is the contract

The minimum contract period is 3 months and will continue on a rolling basis until cancelled

Virtual Offices questionsWhat information do I have to provide

 We are required by law to confirm the identity of clients. Individuals are required to provide

   i. photographic proof of identity - a scan of the identity page of your  passport or drivers licence is acceptable

  ii. a copy of a recent utility or landline telephone bill

Virtual Offices telephone answeringHow do I cancel my contract

We will issue an invoice 21 days prior to the start of the new contract. If you do not wish to renew your service simply advise us by letter or e-mail prior to the start of the new contract period

 

Buy on LIne

virtual offices telephone answeringHow does the Buy on Line system work

Its very simple -

                        Step one -Select your required service and complete the SagePay process

            Step two -  Complete the Registration form at the end of the Buy Now process and e-mail us your proof of identity documents.

            Step three - If you selected an option with telephone answering we will advise  you of your new number/s and provide instruction for the 24/7 voicemail service

            Step four - that's it - you are up and running

virtual office telephone answering How secure is the system

  Our payment portal is provided by Sage Pay and Streamline market leaders in secure e-commerce solutions.

 

Telephone Answering Service

virtual office telephone answeringHow long will it take to set up my number

 We aim to have you up an running within 1 hour

virtual office telephone answering How will my calls be answered

You are allocated a unique telephone number and calls are answered in your company name. You tell us exactly how you would like calls to be answered

virtual office telephone answering How are my calls handled

 Call handling is flexible and is as per your instructions

   Switchboard Style - When a call is received we contact you and provide basic caller details and you decide whether to take the call. If you do not wish to take the call we  simply take a message

                   Message - we take a detailed message and forward by e-mail, SMS or fax

virtual office telephone answering How frequently are messages forwarded

Messages are forwarded within 10 minutes

virtual office telephone answering How quickly are calls answered

Our target is that all calls are answered within 3 rings

virtual office telephone answering What information on calls do you forward

 We provide the key information - name of caller, nature of call, return contact details

virtual office telephone answering Who will answer my calls

Your call will be answered by one of 3 dedicated receptionists allocated to your account, based at our Queen Street office

virtual office telephone answering How are my calls handled outwith normal business hours               

Standard business hours are 8.30 am to 5.30 pm Monday to Friday. Outwith core hours calls are transfered to your dedicated voicemail service or to another number of your choice

virtual office telephone answeringHow does my Voicemail work

You will be provided with a dedicated voicemail service and full instructions will be issued on commencement of service. This can be remotely accessed and     managed.

virtual office telephone answering What is the cost of transfering calls

Call transfers are charged at standard BT commercial rates

virtual office telephone answering How do I divert my calls to Centrum

Using standard BT features or your phone system - we can help you through the process

 It is possible to divert more than one number to Centrum for example a landline and a mobile.

virtual office telephone answering Can I have a fax number

You can receive fax messages using our fax number for free or we can allocate you a dedicated fax number for a small additional charge

virtual office telephone answering Is there a set up fee or deposit

There are no set up or deposit charges.

virtual office telephone answeringDo you keep a log of past messages

 We keep a written log of all past messages for a period of 6 months

virtual office telephone answering Is there an additional cost for answering calls

We believe that at Centrum we provide the best value telephone answering service in the sector.

  50 free calls per month are included in the packages and additional calls received are charged at 75p per call.

 

Business Address

virtual office telephone answering What is my new business Address

            Your Business, The Centrum Building, 38 Queen Street, Glasgow, GI 3DX

virtual office telephone answering Can I use my business address as a registered office

The Complete Virtual Office and Business Address include this feature as standard. Or you can of course buy a basic Registered Office service

virtual office telephone answering How frequently is my mail sent out

You decide - daily, weekly whatever suits you.

                  Feel free to call the office and check if that important package has arrived.

virtual office telephone answering How is mail forwarded

 All mail is collected and sent out in a plain envelope by 1st class post using a Franking Machine

virtual office telephone answering What is the cost of sending mail out

Royal Mail Tarriff + 15%

virtual office telephone answering Can I collect my mail

 Mail can be collected from reception but we will only release mail to the client or to a 3rd party authorised by them in writing